UK Data Service data catalogue record for:

Acute Trusts: Adult Inpatients Survey, 2009

Title details

SN: 6503
Title: Acute Trusts: Adult Inpatients Survey, 2009
Alternative title: NHS Patient Survey Programme
Persistent identifier: 10.5255/UKDA-SN-6503-1
Series: National Health Service Patient Survey Programme, 2003-
Depositor: Care Quality Commission
Principal investigator(s): Picker Institute Europe
Care Quality Commission
Data collector(s): Picker Institute Europe
Sponsor(s): National Health Service
Care Quality Commission
Other acknowledgements: Additional funding is provided for the surveys by National Health Service trusts throughout England. While some trusts hire an approved survey contractor, others conduct the surveys 'in-house'. Thirteen organisations have been approved by the Care Quality Commission to carry out local NHS trust surveys.


The citation for this study is:

Picker Institute Europe and Care Quality Commission, Acute Trusts: Adult Inpatients Survey, 2009 [computer file]. Colchester, Essex: UK Data Archive [distributor], July 2010. SN: 6503,

Select the text above to add data citation in your outputs.

Subject Categories

Health services and medical care - Health


Abstract copyright UK Data Service and data collection copyright owner.

The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to provide feedback about their experiences.

The results are primarily intended for use by NHS trusts to help them improve their performance. The results will be used by the Care Quality Commission as part of its Hospital Intelligent Monitoring. NHS England will use the results to check progress and improvement against the objectives set out in the NHS mandate, and the Department of Health will hold them to account for the outcomes they achieve. The Trust Development Authority will use the results to inform the quality and governance assessment as part of their Oversight Model for NHS Trusts.

Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.

History of the programme
The National Patient Survey Programme began in 2003, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the Care Quality Commission (CQC) was formed, which replaced the Healthcare Commission.

Further information about the National Patient Survey Programme may be found on the CQC Patient Survey Programme web pages.

The Adult Inpatients Survey, 2009 was designed to provide actionable feedback to each participating NHS trust on patients' views of the care they had received as inpatients, as well as providing the Care Quality Commission with patient-focused indicators to feed into the 2008-2009 annual performance ratings check for acute and specialist NHS trusts.
Main Topics:
The survey covered issues that affect the quality of care that patients receive and were identified by patients as important to them.

Topics covered included: admission to hospital, the hospital and ward, relationships with healthcare professionals, care and treatment, pain, operations and procedures, discharge.

Coverage, universe, methodology

Time period: June 2009 - August 2009
Dates of fieldwork: October 2009 - January 2010
Country: England
Spatial units: Primary Care Trusts
Strategic Health Authorities
Observation units: Individuals
Kind of data: Numeric data
Alpha/numeric data
Individual (micro) level
Universe: National
Adults in England who had at least one overnight stay in hospital, were discharged between June and August 2009, and were not maternity or psychiatry patients.
Time dimensions: Repeated cross-sectional study
Part of a wider NHS patient survey programme.
Sampling procedures: Simple random sample
Each of the participating trusts drew a random sample of 850 patients from a list of eligible patients. The trusts were responsible for ensuring that their survey was carried out following the standard sampling and survey procedures, as set out in the guidance issued to them.
Number of units: Target: 137,360. Obtained: 69,348.
Method of data collection: Postal survey
Weighting: No weighting used.

Thesaurus search on keywords

Administrative and access information

Date of release:
First edition: 01 July 2010
Copyright: Copyright Care Quality Commission
Access conditions: The depositor has specified that registration is required and standard conditions of use apply. The depositor may be informed about usage. See terms and conditions of access for further information.
Please note: To preserve respondent confidentiality, several variables within the National Health Service Patient Survey Programme datasets are routinely either removed or recoded before deposit at the UK Data Archive. These include variables covering age and ethnicity, and data for trusts where case numbers are very small. Should anyone require analysis by any of the removed variables, they should contact the relevant company who co-ordinated the survey as detailed below. Please note there may be a charge for this service. Please contact:
Chris Graham
Director of Survey Development
Picker Institute Europe
Buxton Court
3 West Way
Tel: +44 (0)1865 208118
Fax: +44 (0)1865 208101
Availability: UK Data Service
Contact: Get in touch


Title File Name Size (KB)
User Guide 6503userguide.pdf 1354
Study information and citation UKDA_Study_6503_Information.htm 22
READ File read6503.htm 11
View related studies and guides... Hide related studies and guides...

Related studies:

Acute Trusts: Outpatient Surveys, 2003-2004 (SN 5091)
Acute Trusts: Emergency Department Patient Surveys, 2003-2004 (SN 5092)
Primary Care Trusts: Patient Surveys, 2003-2005 (SN 5093)
Ambulance Service Survey, 2004 (SN 5164)
Mental Health Surveys, 2004-2005 (SN 5165)
Primary Care Trusts: Local Health Services Survey, 2004 (SN 5166)
Acute Trusts: Adult Inpatients Survey, 2004 (SN 5167)
Young Patient Survey, 2004 (SN 5168)
Emergency Department Survey, 2004-2005 (SN 5169)
Outpatient Survey, 2004-2005 (SN 5170)
Acute Trusts: Adult Inpatients Survey, 2005 (SN 5597)
Mental Health Trusts: Community Mental Health Service User Survey, 2006 (SN 5598)
Acute Trusts: Adult Inpatients Survey, 2006 (SN 5628)
Maternity Survey, 2007 (SN 5785)
Mental Health Trusts: Community Mental Health Service User Survey, 2007 (SN 5829)
Acute Trusts: Adult Inpatients Survey, 2007 (SN 5999)
Mental Health Trusts: Community Mental Health Service User Survey, 2008 (SN 6062)
Acute Trusts: Adult Inpatients Survey, 2008 (SN 6256)
Emergency Department Survey, 2008 (SN 6329)
Diabetes Survey, 2006 (SN 6380)
Primary Care Trusts: Patient Survey, 2008 (SN 6400)
Mental Health Acute Inpatient Service Users Survey, 2009 (SN 6421)
Outpatients Department Survey, 2009 (SN 6576)
Mental Health Trusts: Community Mental Health Service User Survey, 2010 (SN 6591)
Maternity Services Survey, 2010 (SN 6745)
Acute Trusts: Adult Inpatients Survey, 2010 (SN 6821)
Mental Health Trusts: Community Mental Health Service User Survey, 2011 (SN 6868)
Acute Trusts: Adult Inpatients Survey, 2011 (SN 7034)
Mental Health Trusts: Community Mental Health Service User Survey, 2012 (SN 7141)
Outpatients Survey, 2011 (SN 7179)
Acute Trusts: Adult Inpatients Survey, 2012 (SN 7273)
Accident and Emergency Department Survey, 2012 (SN 7406)
Community Mental Health Service User Survey, 2013 (SN 7449)
Acute Trusts: Adult Inpatients Survey, 2013 (SN 7509)
Community Mental Health Service User Survey, 2014 (SN 7575)
National Survey of Local Health Services, 2006: Primary Care Trusts (SN 5678)


View publications... Hide publications...

By principal investigator(s):
Publications covering all the surveys in the series can be accessed online via the CQC Survey Reports web page. Some reports are also included in the documentation for the individual surveys.

Resulting from secondary analysis:


Back to top