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Variable

UK Data Service variable record for:

ONS Omnibus Survey, e-Government Module, October 2004 and February, May and July, 2005

Variable Details

Variablem330_513
LabelProblems buying/ordering over Internet?
Responses
1 Uncertainty concerning guarantees 0
2 Speed of delivery longer than indicated 1
3 Delivery costs higher than indicated 2
4 Final price higher than indicated 1
5 Wrong goods delivered 2
6 Damaged goods delivered 6
7 Lack of security of payments 1
8 Complaints and redress were difficult 10
9 No satisfactory response after complaint 2
10 Other 0
11 No problems encountered 0
98 Refusal 0
99 Don't Know 0
Sysmiss 1788
DisclaimerPlease note that these frequencies are not weighted.
LocationONS Omnibus Survey, e-Government Module, October 2004 and February, May and July, 2005
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