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Variable

UK Data Service variable record for:

ONS Omnibus Survey, e-Government Module, October 2004 and February, May and July, 2005

Variable Details

VariableM33051M1
LabelProblems buying/ordering over Internet?
Responses
1 Uncertainty concerning guarantees 9
2 Speed of delivery longer than indicated 58
3 Delivery costs higher than indicated 3
4 Final price higher than indicated 3
5 Wrong goods delivered 15
6 Damaged goods delivered 7
7 Lack of security of payments 3
8 Complaints and redress were difficult 5
9 No satisfactory response after complaint 5
10 Other 14
11 No problems encountered 372
98 Refusal 0
99 Don't Know 0
Sysmiss 724
DisclaimerPlease note that these frequencies are not weighted.
LocationONS Omnibus Survey, e-Government Module, October 2004 and February, May and July, 2005
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