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Variable

UK Data Service variable record for:

ONS Omnibus Survey, Internet Access Module, May, July and October, 2005

Variable Details

Variablem330_511
LabelProblems buying/ordering over Internet?
Responses
1 Uncertainty concerning guarantees 10
2 Speed of delivery longer than indicated 50
3 Delivery costs higher than indicated 4
4 Final price higher than indicated 1
5 Wrong goods delivered 12
6 Damaged goods delivered 15
7 Lack of security of payments 1
8 Complaints and redress were difficult 5
9 No satisfactory response after complaint 3
10 Other 7
11 No problems encountered 345
98 Refusal 0
99 Don't Know 0
Sysmiss 794
DisclaimerPlease note that these frequencies are not weighted.
LocationONS Omnibus Survey, Internet Access Module, May, July and October, 2005
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