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Variable
UK Data Service variable record for:
ONS Opinions Survey, Internet Access Module, January, February and March, 2009
Variable Details
| Variable | MAZ_D9M5 | |||||||||||||||||||||||||||||||||
| Label | What problems have you encountered ? | |||||||||||||||||||||||||||||||||
| Question text | What problems have you encountered when buying/ordering goods or services over the Internet in the last 12 months? Technical failure of website during ordering or payment. Difficulties in finding information concerning guarantees and other legal rights. Speed of delivery lower than indicated. Final costs higher than indicated (e.g. higher delivery costs, unexpected transaction fee). Wrong or damaged goods/services delivered. Problems with fraud encountered (e.g. no goods/services received at all, misuse of credit card details, etc.). Complaints and redress were difficult or no satisfactory response after complaint. Response 5 | |||||||||||||||||||||||||||||||||
| Responses |
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| Disclaimer | Please note that these frequencies are not weighted. | |||||||||||||||||||||||||||||||||
| Location | ONS Opinions Survey, Internet Access Module, January, February and March, 2009 | |||||||||||||||||||||||||||||||||
| Interviewer Instructions | Code all that apply. | |||||||||||||||||||||||||||||||||
| Universe | Adults, aged 16 or over, living in private households in Great Britain.;National | |||||||||||||||||||||||||||||||||
| Sampling | Multi-stage stratified random sample | |||||||||||||||||||||||||||||||||
| Study Type | Repeated cross-sectional study, monthly (up to year 2000), eight cycles per year (up to April 2005), monthly thereafter. |
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