Variable

UK Data Service variable record for:

Metropolitan Police Service User Satisfaction Survey, 2005/06-2016/17

Variable Details

Variableq41tx2
LabelAre there any other comments which you would like to make about how the police could improve their service?
Responses
, THE COMPANY WHO SUPPLY MY ALARM TELL ME THAT THE ALARM GOES OFF FOR AS LONG AS THE PEOPLE ARE IN THE HOUSE. THE ALARM WENT OFF FOR TEN MINUTES. THE POLICE SHOULD HAVE BEEN THERE QUICKER AND THEY COULD HAVE CAUGHT THE PEOPLE RESPONSIBLE. I FEEL THEY IGNO 1
. I DO UNDERSTAND THE EFFORT THE POLICE ARE MAKING, AND I DO NOT WANT TO KNOCK THEM FOR NO REASON. BUT AN EXPLANATION WOULD HAVE BEEN NICE. 1
. VIOLENT CRIME HAS GONE ON THE BACK BURNER. THIS TELLS US THE COUNTRY IS GOING TO THE DOGS. I'M A SOLIDER AND I WILL DEAL WITH IT MY WAY, AND MY WAY IS NOT A NICE WAY. I PREFER TO DEAL WITH THIS THROUGH THE RIGHT CHANNELS. I'M VERY GOOD AT MY JOB AND PEO 1
A STOLEN VEHICLE. 1
A WOMAN ON THEIR OWN. I'M PLANNING ON PUTTING AN ARTICLE IN THE PAPER OVER THE WHOLE INCIDENT. 1
AIGHT AWAY. I THINK ALSO THAT THE CALL OUT RESPONSE WAS A BIT MUCH BECAUSE AFTERWARDS NOTHING MUCH HAPPENED, THE CAMERAS IN THE AREA WEREN'T CHECKED WHEN IT WOULD HAVE BEEN EASY TO IDENTIFY THE ROBBERS BY THE TAPES. 1
AS TOP PRIORITY; I HAVE ONLY RECEIVED TWO PHONE CALLS AND NOTHING MORE. THE DNA TOOK SEVEN WEEKS TO ANALYSE. THEY DIDN'T CHECK THE CCTV. I WAS APPALLED. I THINK THEY SHOULD PUT MORE POLICE ON THE STREET. 1
ATING. 1
ATION. 1
ATTACKS, BUT IT HAS ALL BEEN BRUSHED UNDER THE CARPET. THEY NEED TO TAKE MORE ACTION, IT'S TERRIBLE AT THE MOMENT. 2
ATURE, AND ARE ONLY INTERESTED IN PROVING THAT THEY ARE POLITICALLY CORRECT AT ALL TIMES. 1
BRILLIANT HOWEVER. 1
CES WHEN IT COMES TO BUSINESSES. 1
CH WAS DISAPPOINTING. 1
COME ROUND. 1
COULD HAVE MEANT THE BURGLARS WERE ARMED WITH THE KNIFE AND PUTTING US ALL IN DANGER. THE POLICE ARE THERE TO HELP IN THESE SITUATIONS AND HAVE THE TRAINING TO DEAL WITH THEM, ORDINARY PEOPLE DON'T HAVE SUCH TRAINING SO SHOULDN'T BE LEFT TO DEAL WITH INC 1
CS TEAM WOULDN'T BE COMING ROUND. I WAS TOLD THE ONLY FORENSIC EVIDENCE WOULD BE ON A SOLID SURFACE SUCH AS A CD OR SOMETHING, A NORMAL MEMBER OF THE PUBLIC WOULD BE UNAWARE OF THIS AND WOULD GO AND DISTURB THE EVIDENCE. 1
D HE WOULD GET BACK TO ME AND I'VE HEARD NOTHING FROM HIM SINCE. I HAVE HAD NO UPDATES AT ALL. I NEEDED A RECORD FROM THE POLICE OF THE INCIDENT PRIOR TO THE BURGLARY TO GIVE TO THE ELECTRICITY COMPANY TO EXPLAIN THAT I WAS A VICTIM OF CRIME. I HAVE TRIED 1
DRIVEN, IT HAD SPOILT THE PRINT. THEY WERE RUDE, LIKE WE HAD DONE SOMETHING. I WANTED BETTER QUALITY CUSTOMER SERVICE. 1
E GUY. I'M VERY DISAPPOINTED, DISGUSTED. I'M STILL IN THE COURT CASE AT THE MOMENT. MY CASE SHOULD NEVER HAVE EVEN GONE TO COURT, THEY TAKE MY CASE TO COURT YET WHEN I GO INTO A POLICE STATION WITH BLOOD POURING OUT MY EAR, THEY CALLED AN AMBULANCE FOR ME 1
E ON MY DOORSTEP QUESTIONING ME HOWEVER; IN THIS CASE WHERE I COULD HAVE BEEN KILLED NOTHING HAS HAPPENED. 1
EDED TO BORROW MY HAMMER AND NAILS TO FIX MY DOOR, BUT IF I DIDN'T HAVE THAT THEY WOULDN'T HAVE BEEN ABLE TO FIX IT. 1
ERE THE BOY I HAD SEEN WAS, BUT THEN JUST DROVE OFF WITHOUT DOING ANYTHING ABOUT IT. THIS WAS EVEN IN SPITE OF NOT HAVING ANY OTHER SUSPECTS SO FAR. 1
ES THAT WAS GIVEN TO ME AND NO ONE WOULD PICK UP. FOR TWO MONTHS IT WAS VERY HARD TO LIVE WITHOUT MY STUFF. I TRIED TELLING THIS OFFICER THIS BUT HE COULDN'T HELP ME. THERE WAS CCTV FOOTAGE OF THE CRIME SELLING THE PROPERTY BUT THE POLICE SAID THEY DON'T 1
EY SPEAK TO THEM. 1
G US SO WE NEED EXTRA LOCKS AND SECURITY. 1
HAD THEIR BADGES TAKEN AWAY FROM THEM. I DID A PHOTO IDENTIFICATION THE OTHER DAY TO IDENTIFY THE GUY AND THE MEN THAT I WAS SHOWN DIDN'T EVEN LOOK LIKE THE DESCRIPTION I GAVE. I WORK IN A SCHOOL AND THE POLICEMAN TOOK STATEMENTS THERE FROM TWO OF THE GIR 2
ICE AND THERE WAS NO INTEREST IN TAKING IT, SO I'M NOT SURE THEY'VE EVEN REALLY INVESTIGATED THE BURGLARY. I WAS REALLY SHOCKED THAT NO MORE EFFORT WAS GIVEN, THERE WAS NO INTEREST IN ANYTHING. BUT THE INVESTIGATION WAS COMPLETELY LOST AND WE'VE NOT HAD A 1
IL THE CASE HAS BEEN RESOLVED IN FRONT OF A COURT. 1
IN DIFFICULT CIRCUMSTANCES, ALTHOUGH I WOULD EXPECT A BIT MORE COURTESY, A BIT MORE CARE FOR THE PEOPLE WHO USE THEM. THAT IS THE CAREER THEY HAVE SELECTED THEY SHOULD DO IT WITH CARE. 1
ION NOT TO ATTEMPT TO LINK IT, IT WAS THIS ESPECIALLY THAT I FOUND DISAPPOINTING AS I FELT THERE WAS A LARGE CHANCE MY PROPERTY COULD HAVE BEEN RECOVERED. 1
JURISDICTION. IT IS SUCH A BUSY PLACE AND TOURISTS ARE THERE 24 HOURS A DAY AND THE SERVICE SHOULD BE MUCH BETTER WHEN SUCH AND INCIDENT OCCURS. 1
KNOW WHAT THEY ARE DOING. I FELT I WAS OUTSIDE THE EQUATION, YOU EXPECT THEM TO BE THERE FOR YOU. 1
L LOT OF CONFUSION. ALSO, ONE OF THE OFFICERS WHO PHONED, HIS ATTITUDE WAS POOR COMPARED TO SOME OF THE OTHERS, BUT SOME OF THEM DIDN'T SEEM INTERESTED IN TAKING THE CAR AWAY FOR AN INVESTIGATION. 1
MANDER, AND I GOT A COMPLETELY DIFFERENT TYPE OF SERVICE THAT WAS MUCH BETTER THAN THIS TIME. THIS TIME I DIDN'T MENTION THE NAME AND GOT A WORSE SERVICE. IT WOULD BE NICE TO HAVE SOME CLOSURE. 1
N INEVITABLY INVOLVED IN SOMETHING TOTALLY INNOCENTLY. I HAVE HAD EXPERIENCE OF THIS. I THINK THEY COULD FOLLOW UP AND PERHAPS BE AWARE OF THE DISTRESS IT CAUSES TO FAMILIES WHEN THEY ARE INVOLVED AND NOTHING COMES FROM IT. ALL THE POLICE CAN DO IS SAY TH 1
N THEY COULD HAVE PUT TOGETHER THE DESCRIPTIONS AND THEY MAY HAVE FOUND THE PEOPLE WHO WERE COMMITTING THE CRIMES. I FELT THE POLICES WORK WAS ENJOINED UP AND A BIT SLACK. 1
ND WITNESSES AND NOTHING HAS BEEN DONE. IF I HAD DEFENDED MYSELF, I WOULD HAVE LOST MY JOB AND THE POLICE WOULD HAVE TAKEN THAT SCENARIO SERIOUSLY. SO IT'S ONE RULE FOR ONE, AND ONE RULE FOR ANOTHER. I DIDN'T HAVE REASSURANCE FROM THE POLICE. THEY NEED TO 1
NDOORS, THEY WERE REALLY GOOD IN THAT ASPECT. 1
NG DECISIONS GOING AHEAD WITH THE INSURANCE WHEREAS THEY COULD HAVE GIVEN ME SOME ADVICE. 1
NO FURTHER ACTION TAKEN. MAYBE IF THEY DIDN'T SPEND SO MUCH MONEY ON THE ROYAL WEDDING AND THINGS LIKE THAT THEN THEY WOULD HAVE MORE ABILITY TO DO THINGS. THE SYSTEM BLATANTLY DOESN'T WORK. 1
NOT DO ANYTHING WITH THIS EVIDENCE AND ACTUALLY SAID THE EVIDENCE COULD BE USED AGAINST MYSELF. 1
NT NEED TO PAY GOOD MONEY TO THE POLICE OFFICERS SO THEY CAN WORK HARDER. I WISH I COULD HELP THEM MORE BECAUSE I KNOW THEIR JOB IS HARD. I FEEL SORRY FOR THE POLICE, I WISH I COULD DO SOMETHING FOR THEM, EVEN THOUGH I HAVE BECOME A VICTIM, I WISH I COULD 1
O SPOKE TO SOMEONE IN CHARGE OF THE BURGLARY SQUAD - JACK SOMETHING - WHO SPOKE TO ME FOR QUITE A WHILE OVER THE PHONE AND AFTER THAT CONVERSATION I DIDN'T SEE THE POINT OF THERE BEING A BURGLARY SQUAD BECAUSE THEY SEEMED VERY PESSIMISTIC AND LACKING IN M 1
O THAT. 1
OLITICAL MASTERS OF THE POLICE FORCE NEED TO CONSIDER THE CUTBACKS THEY'VE MADE AND HOW IT WILL REALLY EFFECT THE OVERALL EFFECTIVENESS OF THE POLICE SERVICE, WITH THE EMPHASIS ON SERVICE, BECAUSE THAT'S WHAT IT'S ALL ABOUT IN THE END. 1
ONDON, BECAUSE I'M ALWAYS IN THE AREA. 2
OUT OF TOUCH WITH MY CASE AND, OR THAT IT WAS NOT IMPORTANT BUT TO ME IT IS, AS IT IS STILL ON GOING. I STILL HAVE ABUSE FROM PEOPLE AND NOTHING IS BEING DONE. ALSO, I HAVE NOT BEEN INFORMED OF WHAT IS GOING ON WITH MY CASE AND THE ONLY THING I KNOW IS FR 1
PPENED WITH THE CASE. 1
R OR NOT, THAT CRITERIA NEEDS TO BE REVISITED. 1
RED TO CALL THE POLICE AGAIN. EVERYBODY I KNOW IS FEELING THE SAME THING, THAT THE POLICE IS AN ADVERT - YOU SEE THEM, BUT THEY AREN'T REALLY STRONG ENOUGH TO FIND LOADS OF STUFF, EITHER THE CAMERAS, OR THE INVESTIGATION. 1
RIGHT NOW. 1
RK WOULD BE AN INCIDENT WHEN I WAS PULLED OVER FOR DRIVING AN OVERLOADED VEHICLE. THE POLICE OFFICER WHO CONFRONTED ME, SPOKE CLEARLY, HE WAS ARTICULATE AND WELL-BEHAVED. HE WAS FIRM IN HIS APPROACH BUT ALSO POLITE AND KNOWLEDGEABLE. THROUGH ALL THAT, I F 1
RONG TIME OF DAY. PEOPLE SHOULDN'T BE CALLED AT 8PM TO BE INTERVIEWED ABOUT SENSITIVE AND EMOTIONAL ISSUES. THE OTHER POINT I HAVE TO MAKE IS THAT SOMEBODY FROM VICTIM SUPPORT PHONED ME AND TRIED TO GET ME TO LODGE A POLICE COMPLAINT. THE WRONG PERSON FRO 1
SE IS CLOSED. I FELT THAT IT WAS A, SWEEP IT UNDER THE CARPET RESPONSE. 1
SELF, I CAN'T DEFEND MYSELF, I'VE GOT TWO BOYS WITH ME. IF ANYTHING HAPPENS TO ME MY TWO BOYS WILL BE ON THE STREET. IT'S GOING TO BE TOO LATE WHEN THE POLICE DO TAKE ACTION. I AM NOW STAYING WITH THE BOYS MUM. UNTIL THE POLICE DO SOMETHING. I WANT TO MOV 1
SHOULD HAVE BEEN FLAGGED UP SOME WAY. 1
SO WENT THERE, THEY DID NOT HAVE IT, AND IT WAS IN ANOTHER PLACE. SO HAD TO GO THERE AND COLLECT IT. JUST SMALL THINGS THAT WERE FRUSTRATING; THEY COULD HAVE BEEN MORE STRAIGHTFORWARD. BIG DIFFERENCE BETWEEN MET POLICE AND CITY OF LONDON POLICE. 1
SUCH LENGTHS AND COST TO MYSELF. 1
TERVIEW OR INVESTIGATION ABOUT HIM. SOMEONE SAW THE INCIDENT DRIVING AWAY AND THEY DID NOT MAKE THE EFFORT TO INTERVIEW THEM EITHER. THE POLICING IN THIS COUNTRY NEEDS TO BE ALTERED, TO FOCUS ON ACTUAL CRIME. THE TAX PAYERS FUND THEM AND THEY CHOOSE TO RE 1
THEY LOST EVIDENCE BECAUSE IT HAD RAINED, AND THE FOOT PRINTS WERE RUINED. 1
THINK THEY RESOLVE THINGS IN THE ONLY MANNER THEY CAN. HOWEVER, IF THE POLICE DON'T DEAL WITH SMALL INCIDENTS, WHICH IS WHERE THE MAJORITY OF PEOPLE HAVE CONTACT WITH THE POLICE, THEN THE VAST MAJORITY OF THE PUBLIC WILL HAVE A NEGATIVE IMPRESSION, THROUG 1
TO ME THE WAY THEY DID. I FEEL DEVASTATED BY THE MENTION OF MY MENTAL HEALTH AND THE WAY I HAVE BEEN SPOKEN TO. EACH TIME I HAVE BEEN TO THE POLICE STATION THEY HAVE BEEN RUDE TO ME WHEN I HAVE NOT DONE ANYTHING WRONG. I WAS TAKEN TO HOSPITAL AND THE POL 1
U CAN GO TO ANY AREA, I THINK THE CALL SHOULD BE FILTERED SO IT CAN BE IDENTIFIED BY THE GEOGRAPHIC AREA YOU'RE RINGING FROM. WHEN YOU PHONE UP THESE CALL CENTRES, THEY HAVE NO IDEA ABOUT THE OTHER AREAS, THEY'RE MORE FAMILIAR WITH THE GEOGRAPHICAL PART T 1
USE MY FAMILY ALWAYS HAD A GOOD RELATIONSHIP WITH THE POLICE. 2
Y ASSUMED I WAS DRUNK BECAUSE I WAS STUTTERING; THEY DIDN€™T NOW MY CIRCUMSTANCES AND ASSUMED THEY KNEW WHAT WAS HAPPENING WITH ME. THEY SHOULD LEARN TO GO TO THE CRIME SCENE BEFORE EVERYONE HAS ESCAPED, THE GIRL WHO DID IT WAS AT THE SCENE THE WHOL 1
Y LOCAL CONSTABULARY CAN'T GIVE ME THE CONFIDENCE THAT THEY WILL DEAL WITH THE SMALLER CRIMES I DO NOT TRUST THEM TO DEAL WITH THE LARGER ONES. 1
DisclaimerPlease note that these frequencies are not weighted.
LocationMetropolitan Police Service User Satisfaction Survey, 2005/06-2016/17