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Variable

UK Data Service variable record for:

Opinions and Lifestyle Survey, Internet Access Module, January, February and April, 2015

Variable Details

VariableMAZ_26M2
LabelIn the last 12 months, did you encounter any of these problems when buying or ordering goods or services on the Internet?
Question text In the last twelve months, did you encounter any of the following problems when buying or ordering goods or services over the Internet? Response 2
Responses
1 Technical failure of website during ordering or payment 10
2 Difficulties finding information concerning legal rights 116
3 Speed of delivery slower than indicated 223
4 Final costs higher than indicated 42
5 Wrong or damaged goods/services delivered 99
6 Problems with fraud encountered 19
7 Complaints were difficult or no satisfactory response 30
8 Foreign retailer did not sell to my country 6
9 Others 4
10 I have not encountered any problem 0
98 Refusal 0
99 Don't Know 0
Sysmiss 2558
DisclaimerPlease note that these frequencies are not weighted.
LocationOpinions and Lifestyle Survey, Internet Access Module, January, February and April, 2015
Interviewer InstructionsSHOWCARD AZ12 Code all that apply
UniverseLocation of units of observation: National;Population: Adults, aged 16 or over, living in private households in Great Britain.
SamplingMulti-stage stratified random sample
Study TypeRepeated cross-sectional study;monthly (up to year 2000), eight cycles per year (up to April 2005), monthly thereafter. From April 2014, reverted back to eight cycles per year.
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