UK Data Service data catalogue record for:
|Title:||Metropolitan Police Service User Satisfaction Survey, 2005/06-2017/18|
|Alternative title:||MPS USS|
|Depositor:||Metropolitan Police Service. Strategy and Performance|
|Depositor:||Mayor's Office for Policing and Crime|
Metropolitan Police Service. Strategy and Performance
Mayor's Office for Policing and Crime
Opinion Research Services Ltd
Metropolitan Police Service
The citation for this study is:
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Abstract copyright UK Data Service and data collection copyright owner.The Metropolitan Police Service User Satisfaction Survey (MPS USS) (formerly known as the Crime Victim Survey) is a corporate survey tool used to measure crime victims' satisfaction with a specific instance of their contact with police. The survey covers the process from initial contact with police, through to police action and follow-up, whilst considering police treatment throughout the process. These elements feed into the main measure of 'Overall Satisfaction', and the results feed into the 'Citizen Focus' domain of Home Office measures. The Overall Satisfaction measure is further explored in order to monitor difference in satisfaction between white and black and minority ethnic (BME) groups, as well as victims of racist incidents. The results are gathered through telephone interviews with c. 18,000 victims a year, by an external market research company on behalf of the MPS. Victims are interviewed 6-12 weeks after they have reported the crime, and interviewing takes place throughout the year. The file currently includes data from 32 quarters between 2005/6 and 2017/18, though the documentation largely covers 2011 onwards.
The sample includes victims of burglary, violent crime, vehicle crime, racially-motivated and homophobic crime, between the ages of 16 to 85 years. It excludes victims of domestic violence, serious assaults and sexual offences. Road Traffic Collision victims have not been surveyed since the fiscal year 2012-13. The USS data is reported quarterly within the MPS, and is also provided to the Home Office and Her Majesty's Inspectorate of Constabulary (HMIC).
Another MPS survey series, the Metropolitan Police Public Attitudes Surveys, is held at the UK Data Archive under SN 7048.
Latest edition information:
For the fifth edition (June 2018) data for Quarters 49-52 were added, extending the study coverage to 2017/18.
The questionnaire covers police response to the incident report; subsequent police actions and follow-up; victims' perceptions of their treatment by the police, overall satisfaction/dissatisfaction with the service received; respondent demographics.
|Dates of fieldwork:||April 2005 - March 2018|
|Kind of data:||
Individual (micro) level
Victims of certain crimes who were service users of the Metropolitan Police Service, during 2005-2018.
Repeated cross-sectional study
Multi-stage stratified random sample
See documentation for details.
|Method of data collection:||
|Weighting:||Weighting used. See documentation for details.|
|BURGLARY||CRIME AND SECURITY||CRIME VICTIMS|
|CRIMINAL COURTS||CRIMINAL JUSTICE SYSTEM||CRIMINAL LAW|
|DEBILITATIVE ILLNESS||DISABILITIES||DISCRIMINATION AGAINST HOMOSEXUALS|
|DISCRIMINATION||ECONOMIC ACTIVITY||ENGLISH (LANGUAGE)|
|ETHNIC GROUPS||FEAR OF CRIME||GENDER|
|GREATER LONDON||HOUSEHOLDS||INFORMATION NEEDS|
|INJURIES||LAW ENFORCEMENT||LEGAL PROCEDURE|
|MARITAL STATUS||NEIGHBOURHOODS||NEWSPAPER READERSHIP|
|OFFENCES||PEACEFUL COEXISTENCE||PLACE OF BIRTH|
|POLICE CORRUPTION||POLICE PERSONNEL||POLICE SERVICES|
|POLICE-COMMUNITY RELATIONSHIP||POLICING||RACIAL DISCRIMINATION|
|RELIGIOUS AFFILIATION||ROAD ACCIDENTS||SATISFACTION WITH SERVICES|
|Date of release:|
|First edition:||16 August 2012|
|Latest edition:||13 June 2018 (5th Edition)|
|Copyright:||Copyright Metropolitan Police Service|
|Access conditions:||The depositor has specified that registration is required and standard conditions of use apply. The depositor may be informed about usage. See terms and conditions of access for further information.|
|Availability:||UK Data Service|
|Contact:||Get in touch|
|Title||File Name||Size (KB)|
|Victim Satisfaction Survey Guidance 2011-12||7084_guidance_victim_satisfaction_201112.pdf||284|
|Victim Satisfaction Survey Guidance 2016-17||7084_user_satisfaction_guidance_2016-2017_v1.pdf||969|
|Telephone Interview Script 2014-15||7084_uss_201415_final_script.pdf||550|
|Telephone Interview Script 2015-16||7084_uss_2015-16_final.pdf||740|
|Telephone Interview Script 2016-17||7084_uss_2016-17_final.pdf||771|
|Changes in Methodology and Context 2012||7084_uss_changes.pdf||208|
|User Satisfaction Survey Further Information 2011-12||7084_uss_further_information.pdf||316|
|Telephone Interview Script 2011-12||7084_uss_questionnaire_2011-12.pdf||600|
|Telephone Interview Script 2012-13||7084_uss_questionnaire_2012-13.pdf||551|
|User Satisfaction Survey Guidance 2011-12||7084_uss_survey_guidance.pdf||209|
|Study information and citation||UKDA_Study_7084_Information.htm||6|
By principal investigator(s):
Resulting from secondary analysis:
Aihio, N., Frings, D., Wilcock, R. and Burrell, P. (2017) Crime victims' demographics inconsistently relate to self-reported vulnerability, Psychiatry, Psychology and Law, 24(3). doi:10.1080/13218719.2016.1247418. Retrieved August 10th, 2017 from http://www.tandfonline.com/doi/full/10.1080/13218719.2016.1247418