Variable

UK Data Service variable record for:

Metropolitan Police Service User Satisfaction Survey, 2005/06-2016/17

Variable Details

VariableTQ40CTX
LabelWhat was the outcome of this complaint?
Responses
99999997 1
A CID CALLED ME BACK AFTER THEY HAD A LOOK AT WHAT I WAS TALKING ABOUT AND SORTED IT FOR ME. 1
A LETTER FROM THE CPS SAYING ALL THEY COULD AND THE SAFER NEIGHBOURHOOD TEAM. 1
A NOD AND A WINK. 1
A STANDARD LETTER. 1
A VERY QUICK RESPONSE. 1
A VISIT FROM THE NEIGHBOURHOOD TEAM. 1
ABSOLUTELY NOTHING. I HAVE NO IDEA, I WAS NEVER NOTIFIED. 2
ACTED UPON MY COMPLAINT 1
AN EMAIL BACK, BUT NO PRACTICAL OUTCOME. 1
APOLOGISED. 1
APPLIED FOR THE COMPLAINT TO BE DISPERSED 1
AWAITING CONTACT. 1
BASICALLY THE DETECTIVE WAS PARTICULARLY UPSET. THE DETECTIVE WAS QUITE UPSET, I COULD HERE IT IN HIS VOICE. HIS STATION IS THOUGHT TO HAVE A NON RACIAL POLICY. THE CRIMINAL WAS BROUGHT IN FOR QUESTIONING. SHE WAS THEN TOLD THAT SHE COULD ADMIT THAT SHE C 1
BECAUSE THE OFFICERS WENT WITHIN THEIR GUIDELINES WAS TOLD NOTHING COULD BE DONE. 1
BECAUSE THEY HAVEN'T LET ME KNOW ANYTHING; I MADE A COMPLAINT A WEEK AGO, WAITING TO HEAR BACK. 1
BOTH MY MP AND THE POLICE CONTACTED THE UNIVERSITY AND MADE REQUESTS TO CHANGE THE PUB AND CLUB NIGHTS. THEY HAVE WARNED STUDENTS AND MADE SUGGESTIONS AND ASSURED US OF SETTING UP PREVENTIVE ACTIONS. 1
CALL CENTRE OPERATOR GOT INTO TROUBLE FOR THE WAY SHE HANDLED THE CALL. 1
CALLED ME AND SAID THAT THE OTHER MAN HAD BEEN SENT TO COURT 1
CASE RE-EVALUATED. 1
CASE WAS REOPENED AND THEN WE DECIDED THROUGH LACK OF FAITH IN POLICE SERVICE NOT TO PROCEED. 1
COMPLAINT IS IN PROGRESS AT THE MOMENT. 1
COMPLAINT IS STILL ONGOING. 1
DIDN'T GET ANYWHERE. 1
DON'T KNOW 2
DON'T KNOW / CAN'T REMEMBER 15
DON'T KNOW WHAT THE OUTCOME WAS. 2
DON'T KNOW, CAN'T REMEMBER 1
DON'T KNOW, CAN'T REMEMBER. 5
DON'T KNOW, STILL WAITING FOR UPDATES. 1
DON'T KNOW. 1
DON'T REALLY KNOW. 1
FEEDBACK THAT COMPLAINTS HAD BEEN ACKNOWLEDGED. 1
FIRST TIME, SPOKE TO PC DEALING WITH THE CASE. ASKED OTHER OFFICER TO DEAL WITH ANOTHER RELATED CRIME. 2ND, TOLD THERE WOULD BE AN ARREST 1
GIVEN NUMBER FOR CID TO CONTINUE INVESTIGATION. 1
GOOD, AS HE CHASED EVERYTHING UP FOR ME AND I GOT RESPONSES STRAIGHT AWAY. 1
GOT A LETTER BACK. 1
HAS NOT BEEN SORTED OUT. 1
HAVE NOT RECEIVED ANY OUTCOME. 2
HAVEN'T HEARD ANYTHING 2
HAVEN'T HEARD ANYTHING FROM THEM ABOUT IT YET. 1
HAVEN'T HEARD BACK FROM THEM. 1
HAVEN'T HEARD BACK. 1
HAVING SPOKEN TO HIM I FELT MORE REASSURED AND I ACCEPTED HIS EXPLANATION. 1
HE APOLOGISED. 1
HE JUST SAID SORRY. 1
HE RANG AND APOLOGISED AND SAID THEY WERE BUSY DOING OTHER THINGS. 1
HE RAPIDLY ARRANGED FOR [DC NAME] TO COMMENCE INVESTIGATION FOLLOWING ARREST OF SUSPECT. [DC NAME] HIMSELF WAS VERY RUDE BUT THE ASSIGNED OFFICER,[PC NAME] WAS ABSOLUTELY AMAZING, AND FROM THERE THE CASE WAS TAKEN TO CONCLUSION. 1
HE SAID HE WOULD LOOK INTO THE MATTER. 1
HE SUGGESTED THAT I COMPLAIN FURTHER TO MY SUPERIOR. I WOULD RATHER EXPECT THE POLICE SHOULD PUT MORE RESOURCES INTO CRIMINALITY RATHER THAN GETTING BACK TO ME. 1
HE TOLD ME TO PUT IT INTO WRITING AND SEND IT TO HEAD DEPARTMENT. 1
HE WAS GOING TO SPEAK TO THE OFFICER IN QUESTION AND FIND OUT WHAT WAS GOING ON, BUT AS OF YET, I HAVE NOT HEARD ANYTHING ABOUT THAT EITHER. 1
HE WAS VERY PROFESSIONAL WITH THE WAY HE HANDLED IT HE SAID HE WOULD PASS IT ON AND GET SOMEONE TO CALL ME BACK WITCH THEY DID. 1
HE WOULD LOOK INTO IT AND LET ME KNOW. 1
I AM NOT REALLY SURE WHAT HAS HAPPENED YET, I HAVE CASE WORKER AND SHE HAS MADE A COMPLAINT TOO. 1
I COMPLAINED TWICE, THE FIRST OUTCOME WAS KIND OF RESOLVED, THE SECOND I'M STILL WAITING ON. 2
I DIDN'T EVEN GET A LETTER BACK. 1
I DIDN'T REALLY FOLLOW IT THROUGH BECAUSE THERE WAS TOO MUCH GOING ON. 1
I GOT A CALL FROM POLICE SUPPORT AND THEY SAID THEY WERE DEALING WITH IT AND THE INVESTIGATION WAS ONGOING, BUT NOTHING HAS HAPPENED, STILL ONGOING. 1
I GOT A LETTER THAT JUST SAID MY CASE WAS NOT CLOSED. 2
I GOT NO REPLY; SO THERE WAS NO OUTCOME TO THE COMPLAINT. 1
I HAD A RESPONSE FROM THE IPCC SAYING THEY WILL PASS IT ON TO THE LOCAL PROFESSIONAL STANDARDS COMMITTEE. ALSO, DI UNDERWOOD IS LOOKING INTO IT FOR ME. 1
I HAD TO GO BACK TO COMPLAIN AGAIN, THEN TO COMPLAIN AGAIN, THEN THEY STARTED THE COMPLIANT. 1
I HAVE AN APPOINTMENT. 1
I HAVE NOT HAD A RESPONSE YET. 1
I HAVE NOT HEARD ANYTHING YET. 2
I HAVE NOT HEARD ANYTHING. 1
I HAVE NOT HEARD FROM THEM YET. 2
I HAVE NOT RECEIVED A RESPONSE YET. 1
I HAVE NOT RECEIVED ANY OUTCOME. 1
I HAVE TO GO TO COURT IN JANUARY I WILL WAIT TILL THAT HAS BEEN DEALT WITH BEFORE TAKING THIS ANY FURTHER 1
I HAVEN'T HEARD ANYTHING BACK. 1
I HAVEN'T HEARD ANYTHING YET. 1
I KEPT CALLING BUT NOTHING CAME OF IT AND NO ONE CONTACTED ME IN RETURN. 1
I LEFT ALL MY DETAILS ON THE PHONE AND NEVER GOT A RETURN CALL OR HEARD ANYTHING BACK FROM THEM. 1
I MADE A COMPLAINT TO THE SUPERIOR AND HE WASTED 2 HOURS OF MY TIME STATING THAT HE COULD NOT GIVE ME AN APOLOGY LETTER AND THE OFFICERS WHO CAME OUT WERE DOING THEIR JOB. 1
I MADE A VERBAL COMPLAINT. 2
I RECEIVED A LETTER FROM THE POLICE AND OFFICERS CAME ROUND TO SEE ME, THEY TOLD ME THAT I WILL BE KEPT UPDATED AND TOLD ME THAT I HAD TO ATTEND COURT. 1
I RECEIVED A LETTER OF APOLOGY, IDENTIFYING THAT THEY WERE WRONG TO DOWNGRADE THE INCIDENT AND THE OFFICER ON THE PHONE DID NOT DEAL WITH THE CASE PROPERLY. THEY GAVE US HIS NAME AND LET US KNOW HE WAS RECEIVING FURTHER TRAINING. 1
I RECEIVED A LETTER, IT STATED THAT THE SERVICE WAS NOT UP TO THE USUAL STANDARDS AND WOULD BE INVESTIGATED FURTHER. 2
I RECEIVED A PHONE CALL OFF THE DUTY SARGENT BUT I WAS BASICALLY FOBBED OFF ON THE PHONE, SO I AM NOW MAKING ANOTHER COMPLAINT ABOUT THE SERVICE FROM THE LAST ONE. 1
I RECEIVED AN APOLOGY. 1
I SPOKE TO THE POLICEMAN AND PUT MY COMPLAINTS ACROSS BUT NOTHING WAS DONE IN RESPONSE. 1
I THINK THE OFFICER I COMPLAINED ABOUT GOT DEALT WITH, BUT I NEVER HEARD ANYTHING ABOUT IT. 2
I WAS ASKED IF I WOULD MIND IF IT WAS RESOLVED BY THE LOCAL RESOLUTION. THE OFFICER DEALING WITH MY COMPLAINT HAD DISCUSSED THE MATTER WITH THE OFFICER I HAD MADE THE COMPLAINT ABOUT, AND IT WAS ALL PUT ON THEIR RECORD. RECORDED COMPLAINT AND DEALT WITH. 2
I WAS CONTACTED WITHIN THE HOUR FROM A PERSON FROM PROFESSIONAL STANDARDS WHO HAD FOLLOWED IT UP. 2
I WAS HAPPY WITH THE OUTCOME INSPECTOR CAME OUT. 1
I WAS JUST TOLD THE SAME THING AS BEFORE WHEN I MADE THE COMPLAINT. 2
I WAS MADE AWARE THAT IT COULD AFFECT THE PERSON, IT WASN'T ADVISABLE REALLY TO MAKE SUCH A COMPLAINT. 1
I WAS TOLD I WAS AS BAD AS HER 1
I WAS TOLD THAT THE POLICE OFFICER INVOLVED WAS GIVEN A REPRIMAND AND HE WAS SENT FOR DIVERSITY TRAINING. 1
I WAS TOLD THE OFFICER WHO DEALT WITH MY CASE WOULD BE SPOKEN TO. 1
I WAS TOLD THEY WOULD MAKE A NOTE OF IT, SO FAR THERE HAS BEEN NO OUTCOME. 1
I WAS TOLD TO SEND A LETTER TO THE IPCC. 1
I WAS VISITED BY AN INSPECTOR 1
I'M POSITIVELY HAPPY WITH THE RESPONSE, WITH THE CHARITY RESPONSE, THEY HAVE HELPED ME REPLACE MY DOOR AND WINDOW. 1
I'M STILL COMPLETELY IN THE DARK ABOUT IT. 1
I'M STILL IN THE PROCESS OF COMPLAINING. 1
I'M STILL WAITING ON IT. 1
I'M STILL WAITING TO HEAR FROM THEM, WITH REGARDS TO THE FINAL OUTCOME. 1
I'VE HEARD NOTHING. 1
IN AN EMAIL EXCHANGE, THE OFFICER, SHE COULD NOT ANSWER MY QUESTIONS AT A SATISFACTORY LEVEL AND IF I WANTED TO MAKE THIS COMPLAINT I WOULD HAVE TO WRITE TO THE COMMANDER. 2
IN PROCESS. 1
IT DID GET LOOKED INTO. SOMEONE DID WRITE TO ME AND PHONED ME, BUT THEY BASICALLY SAID THAT THEY COULDN'T COME UP WITH ANY MORE WAYS OF SOLVING THE CASE, AS THEY WERE STRUGGLING TO FIND WITNESSES AND THERE WAS NO CCTV FOOTAGE, WHICH REALLY SURPRISED ME AS 1
IT IS STILL GOING ON. 1
IT WAS GOING TO BE TAKEN MORE SERIOUSLY IF I WISHED TO PURSUE IT, BUT IN THE END THERE WAS NO NEED. 2
IT WAS LEFT AT THAT. I TOLD THEM HOW I FELT AND THEY DIDN'T DO ANYTHING ABOUT IT. 1
IT WAS ONLY REPORTED YESTERDAY, THE 13TH OF JULY, SO THERE HAS NOT YET BEEN AN OUTCOME. 1
IT WASN'T A PROBLEM ANY MORE. 1
IT WASN'T DEALT WITH, NO ONE GOT BACK TO ME ABOUT IT. 1
IT'S ONGOING. 1
IT'S STILL ONGOING. 1
ITS STILL ONGOING. 1
LETTER EXPLAINING WHAT HAPPENED. IT WAS COMMUNICATION BREAKDOWN BETWEEN OFFICERS. 2
LOGGED. 1
MENTION IT TO HIGHER OFFICERS. 1
MUTUALLY AGREED TO LEAVE IT STANDING, NO ACTION BUT HELD. 2
MY COMPLAINT WAS THAT IN THE 24 HOURS OF THE INCIDENT, THE CASE HAD BEEN CLOSED. IT WAS A SEVERE INCIDENT AND I HAD MY HEAD KICKED IN. IN THE COMPLAINT, THERE WERE LIES FROM THE INITIAL OFFICERS IN THEIR REPORT. THEY LIED IN TERMS OF WHAT I HAD TOLD THEM. 2
MY FRIEND WAS ARRESTED AT THE SCENE 1
NO CHANGE YET. 1
NO ONE GOT BACK IN TOUCH 1
NO OUTCOME FROM THIS COMPLAINT. 1
NO OUTCOME YET. 3
NO OUTCOME, THEY SAID THE E-MAIL I SENT MUST HAVE GOT LOST IN THE SYSTEM. 1
NO OUTCOME. 2
NO REPLY OF ANY KIND TO DATE 1
NO REPLY RECEIVED SO FAR. 1
NO RESPONSE. 4
NO RESPONSE. THEY SAID THEY WOULD DROP THE CASE. 1
NO RESPONSE/ACKNOWLEDGEMENT. 1
NO, EXACTLY MY POINT NO I DON'T. 1
NONE 3
NONE. 2
NOT GOT BACK TO HER YET. 1
NOT HEARD ANYTHING BACK ABOUT WHAT HAS HAPPENED 1
NOT HEARD ANYTHING SO FAR. 1
NOT HEARD ANYTHING. 1
NOT RESOLVED. 1
NOT SENT YET. 1
NOT SURE, I MAY HAVE TO MAKE ANOTHER COMPLAINT. 1
NOT YET RESOLVED. 1
NOTHING 5
NOTHING BACK. 1
NOTHING BUT AN APOLOGY. 1
NOTHING CAME BACK TO ME. 1
NOTHING CAME OF IT. 3
NOTHING HAPPENED. 6
NOTHING HAS BEEN ACHIEVED, COMPLAINED 9 TIMES. 1
NOTHING HAS BEEN DONE. 1
NOTHING NO FEED BACK. 1
NOTHING REALLY CAME OUT OF IT. 1
NOTHING REALLY. 1
NOTHING STILL WAITING. 1
NOTHING WAS DONE ABOUT IT 2
NOTHING WAS DONE ABOUT IT. 1
NOTHING WAS DONE BUT IT WAS NOTED I DID NOT WANT TO TAKE IT FURTHER 1
NOTHING WAS DONE. 3
NOTHING, HE SAID THERE WAS NO COMPLAINT AND THAT THE POLICE OFFICER HAD DONE HIS JOB PROPERLY. 2
NOTHING, NO REPLY. 1
NOTHING, THEY CANT MOVE US. 1
NOTHING. 28
NOTHING. I HAVEN'T HEARD ANYTHING BACK. 2
NOTHING. THE POLICE SAID THEY LOST IT. TWICE THEY LOST IT. 1
NOTHING. THERE WAS A DETECTIVE WHO HELPED ME OUT BUT NOTHING COULD BE DONE BECAUSE THEY WANTED TO SEE CCTV, BUT BECAUSE THEY DIDN'T ASK FOR FOUR WEEKS, THE SYSTEM HAD BEEN ERASED. NOTHING WAS ACHIEVED. 1
NOTHING. WE GOT A CALL BACK FROM THE INSPECTOR. HE SAID HE WOULD DO EVERYTHING HE COULD. THEY SPOKE TO MY BOYFRIENDS DAD, BUT HE HAS DIED SINCE. THEY FOUND SOME CCTV FOOTAGE, BUT ON THE NIGHT THEY DIDN'T DO ANYTHING. WE HAVEN'T REALLY HEARD WHAT HAPPENED 2
NOTHING; NEVER HEARD ANYTHING BACK. 1
NOTHING; THEY SAID THEIR HANDS WERE TIED AND THERE WAS NOTHING THEY COULD DO AND IT, IT WAS DOWN TO THE CPS. 1
OFFICER PUT NOTE ON SYSTEM AND I WAS CONTACTED AND THE SITUATION BETTER EXPLAINED. 1
OFFICERS CAME AND CARRIED OUT DOOR TO DOOR. 1
ON GOING INVESTIGATION. 2
ON GOING. 1
ONGOING 1
PARTIAL REFUND TO GET MY MOTORBIKE BACK. 2
PENDING. 2
RECEIVED A LETTER. 1
RECEIVED A RESPONSE TO SAY THAT I NEEDED TO FOLLOW IT UP. 1
SAID THEY'D GET IN TOUCH WITH ME SOON. 1
SAYING THEY WERE LOOKING INTO THE MATTER, IT IS NOW FINISHED 1
SERGEANT IDENTIFIED THREE OFFICERS WHO DEALT WITH THE RESPONSE AND SAID HE WOULD SPEAK TO THEM. 1
SHE JUST APOLOGISED TO ME, AND THAT WAS IT. 1
SHE JUST DIDN'T TAKE ME SERIOUSLY - SHE SAID 'THAT'S THE WAY IT IS - THAT'S WHAT WE DECIDED.'. 1
SINCE WRITING THE LETTERS THE POLICE BECAME MUCH MORE POLITE AND DEALT WITH THE CASE MUCH FASTER. 1
SIX WEEKS HAD GONE PAST AND THE POLICEMAN WHO WAS MEANT TO BE DEALING WITH MY CASE HADN'T CONTACTED ME, AS A RESULT OF THE CALL THINGS STARTED TO MOVE ON. I GOT A PHONE CALL FROM THE POLICEMAN SAYING THAT HE HAD TRIED TO CONTACT ME. 2
SOMEBODY CONTACTED TO ME TO APOLOGISE TO ME. BUT NO ONE EVER CONTACTED ME AFTER THAT TO TELL ME WHAT HAPPENED. 2
SOMEONE APOLOGISED. 1
SOMEONE CALLED FROM VICTIM SUPPORT, AND SPOKE TO MY PARTNER, SAID THEY COULD NOT SPEAK TO HIM, THEY CALLED ME AGAIN ASKING IF I NEEDED HELP, I SAID NO. THEY DIDN'T GET BACK, THEY ACCEPTED THAT. I HAD ALREADY BEEN REFERRED TO THEM BEFORE I RECEIVED A LETTE 1
SOMEONE CAME AROUND TO DISCUSS IT SAID SORRY AS THE OFFICER IN QUESTION WAS IN THE WRONG / DID NOT DO THEIR JOB 1
SOMEONE FINALLY CAME TO VISIT ME. 1
STILL DOING IT. 1
STILL IN PROCESS. 1
STILL IN PROGRESS. 1
STILL NO RESPONSE AND COMPLAINT WAS MADE 15/11 1
STILL ON GOING. 2
STILL ONGOING 1
STILL ONGOING. 2
STILL WAITING FOR AN OUTCOME 1
STILL WAITING FOR FURTHER INFORMATION. 1
STILL WAITING FOR RESPONSE. 1
STILL WAITING FOR THE OUTCOME 1
STILL WAITING TO FIND OUT. 1
STILL WAITING TO HEAR. 1
STILL WAITING. 3
THE CASE WAS HANDLED MUCH BETTER. 1
THE CASE WAS REOPENED AGAIN AND IS STILL ON GOING. 2
THE COMPLAINT IS CURRENTLY PENDING. 1
THE COMPLAINT WAS FORMAL. BOTH OFFICERS WERE SPOKEN TO AND A NOTE WAS PUT ON THEIR FILE, IT WAS DEALT WITH BY MANAGEMENT AND ACTION TAKEN. I WAS SENT AN EMAIL TELLING ME THIS. 2
THE DUTY INSPECTOR TOOK OVER THE CASE AND REOPENED IT. 1
THE LEAD POLICE OFFICER WHO ATTENDED TO SCENE, RANG MY FATHER AND TOLD HIM THAT HE HAD REPORTED THE INCIDENT HIMSELF AND THAT HE WILL BE GOING TO GET THE STATEMENTS HIMSELF FROM THE WITNESSES, AND THAT MY FATHER WAS RIGHT AND WE SHOULDN'T HAVE TO GO TO TH 1
THE LOCAL SAFER NEIGHBOURHOOD TEAM FOUND OUT AND CAME TO SEE US. THEY WERE VERY, VERY SUPPORTIVE. 1
THE MAN DIDN'T SHOW UP AT THE POLICE STATION FOR BAIL, SO THE POLICE ISSUED A WARRANT FOR HIS ARREST, HE WAS PICKED UP AT HIS HOUSE, AND THEN TRANSFERRED TO ILFORD CUSTODY IN A VAN - THAT WAS ON A FRIDAY, AND THEN ON A SATURDAY HE WAS TRANSFERRED TO REDBR 2
THE MEMBER OF STAFF AGREED THAT THE DELAY WAS UNACCEPTABLE AND WOULD BRING UP THE ISSUE IN THE WORKPLACE. 1
THE OFFICER DEALING WITH MY COMPLAINT IN TURN HAD A GO AT ME. 1
THE OFFICER LOGGED IT, WHICH IS WHAT I EXPECTED. I WAS HAPPY WITH HOW HE DEALT WITH IT. 1
THE OFFICER TOLD ME THAT HE COULDN'T FIND ANY DOCUMENTS, AND TOLD ME THAT, HE WON'T CALL YOU OR TOUCH YOU. 2
THE OFFICER WAS CHANGED, SHE WAS GOOD. 1
THE OFFICER WAS FOUND TO BE IN BREACH OF THEIR DUTY AND THEY WERE TOLD THEY HAD TO GO BACK OUT AND DEAL WITH THE SITUATION. THE OFFICERS ORIGINALLY SAID I WAS OVER-REACTING AND THAT IT WASN'T SERIOUS. THEY SAID IT WAS BEING REFERRED TO ANOTHER POLICE BODY 1
THE OFFICER WAS SPOKEN TO AND REMINDED OF THEIR DUTIES. 1
THE OFFICER WHO HAD NOT LISTENED TO ME INITIALLY WAS TALKED TO BY HIS LINE MANGER AND THAT WAS WHAT I WANTED. 1
THE OFFICERS HAD A WARNING ABOUT THEIR CONDUCT. 1
THE OUTCOME IS NOT FINALISED. 1
THE OUTCOME OF THE COMPLAINT WAS NOT GOOD AND DID NOT MAKE ANY DIFFERENCE. 1
THE PC WHO WAS DEALING WITH THE CASE RANG ME IMMEDIATELY. 1
THE POLICE CAME AROUND. 1
THE POLICE CAME TO THE SCENE. 1
THE POLICE CONTACTED ME, THEY CALLED ME AGAIN. 1
THE POLICE GOT BACK IN TOUCH WITH ME AND THE MATTER WAS TAKEN FURTHER BY THE POLICE. 1
THE POLICE HAVE DONE NOTHING AT ALL APART FROM SIT AND WRITE ME A LETTER TO SAY THERE ISN'T ENOUGH EVIDENCE. 1
THE POLICE HAVE NOW ACTUALLY STARTED WORKING ON THE CASE. 1
THE POLICE RESPONDED WITH THE USUAL, THEY THOUGHT THEY DID EVERYTHING WITHIN THE LAW AND THE INCIDENT IS STILL ONGOING. 1
THE POLICE SAID THAT SOMEONE SHOULD HAVE COME TO VISIT AND THEY PROVIDED ME WITH A CONTACT NUMBER. 2
THE POLICE STARTED TO CONTACT ME AND KEEP ME INFORMED 1
THE SENIOR OFFICER APOLOGISED ON BEHALF OF THE POLICE OFFICER WHO DEALT WITH THE CASE. 1
THE SERGEANT CAME ROUND TO MY HOUSE WITH ANOTHER OFFICER AND TOOK MY WITNESS STATEMENT, WHICH THE FIRST OFFICER DID NOT DO. THEY THEN MADE A CHECK ABOUT THE OFFENDER AND THEY TOOK WITNESS STATEMENTS FROM OTHER WORK COLLEAGUES AND ONCE THEY UNDERSTOOD ABOU 1
THERE HAS BEEN NO OUTCOME. 1
THERE HASN'T BEEN AN OUTCOME YET. 1
THERE IS A FOUR TO SIX WEEK DELAY. THEY HAVE ACKNOWLEDGE, BUT THERE MAY BE SOME DELAY. 1
THERE IS A LOT OF EVIDENCE AVAILABLE BUT THE POLICE HAVE IGNORED IT. THE COMPLAINT IS STILL BEING HANDLED BY THE DIRECTOR OF PROFESSIONAL SERVICES. 1
THERE IS NO OUTCOME YET, ONLY SENT A LETTER YESTERDAY TO CONFIRM THAT I WANTED TO GO AHEAD WITH IT. 1
THERE IS NOTHING WE CAN DO. 2
THERE WAS NO OUTCOME FROM THE COMPLAINT. 2
THERE WAS NO OUTCOME. 1
THERE WAS NO RESULT; I'VE HAD NO LETTERS OR ANYTHING. 1
THERE WAS NONE. 1
THERE WAS NOT ENOUGH EVIDENCE TO DEAL WITH THE COMPLAINT. SO THEY HAD TO CHECK BASED ON CCTV AND THEY COULDN'T ESTABLISH WHO THE POLICE OFFICER WAS. SO THEY COULD NOT CONTINUE WITH THE COMPLAINT. 2
THERE WASN'T REALLY AN OUTCOME, I THINK I WAS JUST GIVEN A REFERENCE NUMBER. 1
THERE'S BEEN NO OUTCOME YET. 1
THEY ACTUALLY BEGAN TO WORK ON MY CASE AND MAKE PROGRESS AFTER I COMPLAINED, WHEREAS PREVIOUSLY THEY DID NOT. 1
THEY APOLOGISED TO ME. 1
THEY ARRESTED ME WITH NO REASON. 1
THEY ASKED THE POLICE TO LOOK INTO THE INCIDENT, THEY LOOKED INTO IT AND GAVE MY NEIGHBOUR A WARNING. 1
THEY CALLED ME BACK AND EXPLAINED WHY THERE WAS A DELAY WHICH WAS GOOD. 1
THEY CALLED ME BACK TO EXPLAIN WHY IT HAD HAPPENED AND THAT THE LADY WHO HAD ASSAULTED ME HAD MOVED NOW. 1
THEY CAME TO SPEAK TO ME. 1
THEY CAN'T TAKE IT TO COURT. 1
THEY CHANGED MY PC. 1
THEY CHECKED IT AND REFERRED IT TO THE POLICE STATION IN QUESTION, AND THEY ARE YET TO CONTACT ME IN REGARDS TO WHAT THEY'VE DONE. 2
THEY EXPLAINED THE REASONING FOR MY COMPLAINT. 1
THEY GAVE ME A NUMBER TO CALL. I CALLED THAT NUMBER, THEY EXPLAINED THAT THE RESPONSE WAS SLOW BECAUSE THE OFFICER DEALING WITH THE CASE WAS ON LEAVE. 2
THEY GAVE ME THE INFORMATION I REQUIRED, AN UPDATE. 1
THEY GOT AN OFFICER IN WHO GAVE ME A CRIME REFERENCE NUMBER AND THE CASE WENT FORWARD 1
THEY HAVE NOT BEEN IN CONTACT WITH ME ABOUT IT YET. 2
THEY HAVE NOT REPLIED TO ME. 2
THEY HAVEN'T BOTHERED TO WRITE TO ME. 1
THEY HAVEN'T COMPLETED THE COMPLAINT PROCEDURE YET. THE OFFICER SAID THAT ONCE INVESTIGATIONS ON THE ORIGINAL CASE THAT I REPORTED ARE COMPLETED, THEY WOULD THEN GO ON WITH INVESTIGATING MY COMPLAINT. 2
THEY JUST SAID THE CASE IS STILL UNDER INVESTIGATION. 1
THEY JUST SAID TO ME INFORM US IF IT HAPPENS AGAIN. 1
THEY JUST TOLD ME THAT IT'S NOT THEIR PRIORITY AND THEY HAVE OTHER THINGS TO DEAL WITH. 1
THEY MADE AN ARREST. 1
THEY PASSED IT BACK TO A DIFFERENT STATION TO DEAL WITH AND IS STILL PENDING. 1
THEY PASSED THE PAPER WORK BACK OVER TO THE POLICE OFFICER IN CHARGE OF THE CASE AND ASKED HER WHAT SHE WAS DOING. 1
THEY PHONED HER. 1
THEY PHONED ME AND SAID THEY ARE LOOKING INTO IT. 1
THEY PROVIDED ME WITH AN EXPLANATION THAT I SHOULD HAVE BE GIVEN IN THE FIRST PLACE, WHICH WAS AS MUCH AS MY CASE COULD HAVE BEEN HANDLED BETTER, THEY DIDN'T HAVE THE RESOURCES TO HANDLE IT. I WAS LIED TO BY AN OFFICER WHO SAID THE CAMERA IN THE AREA WAS 1
THEY RANG BACK TO ASK HOW I WOULD LIKE IT TO BE HANDLED. 1
THEY RANG ME AND GAVE ME AN UPDATE STRAIGHT AWAY WHEN THEY SAW THE LETTER. 1
THEY RANG ME BACK AND EXPLAINED. 1
THEY RANG ME UP AND ASKED WHAT DO YOU WANT US TO DO. 2
THEY REALISED THEY MADE A MISTAKE. 1
THEY REPLIED AND THEY ARE TAKING ACTION. 2
THEY SAID THAT BECAUSE IT WAS A FRIDAY AFTERNOON AND THEY HAD NOT RECEIVED ANY INFORMATION FROM THE COURT BUT WILL GET THE FEEDBACK ON MONDAY. THE SUSPECT WAS UNDER-REMAND AND WILL BE IN COURT SOON. I AM NOT HAPPY WITH THIS OUTCOME. 1
THEY SAID THE CASE IS STILL PENDING. 1
THEY SAID THEY HAVE NOT DISCOVERED ANY WRONG-DOING. I FIND THAT ODD, BECAUSE THEY SAID, IF ASSAILANT IS STILL ON THE SCENE WHEN YOU CALL THE POLICE ON THE PHONE, THE POLICE UPGRADES THE PRIORITY OF YOUR CASE. IN MY CASE, THEY COULD HEAR THE ASSAILANT IN T 1
THEY SAID THEY WERE GOING TO CALL HER BACK. 2
THEY SAID THEY WOULD HAVE AN IN HOUSE INVESTIGATION. 1
THEY SAID THEY WOULD LOOK INTO IT AND PATROL THE AREA. 1
THEY SAID TO ME THAT I AGREED THAT I SAID I WOULD PAY TO HAVE MY CAR RECOVERED. BUT NO ONE ASKED ME IF I WAS WILLING TO PAY £150, ALL I SAID WAS LET ME KNOW IF YOU FIND IT AND I'LL GO AND GET IT. THEY SAID THAT SHE'D SEE WHAT THEY COULD DO AND SHE HASN'T 2
THEY SENT ME A LOAD OF LETTERS WITH JARGON, IT WASN'T LIKE WHAT I WROTE TO THEM, I CAN'T BE BOTHERED WITH IT. I MADE TWO SPECIFIC COMPLAINTS ABOUT IT, ABOUT THE OFFICERS, AND IT WAS IGNORED. 1
THEY SENT OUT A WPC TO TAKE A STATEMENT. 2
THEY SORTED IT OUT AND DID INVESTIGATE THE INCIDENT. 1
THEY SPOKE TO ME AND GAVE ME ADVICE. 2
THEY STILL DEALING WITH IT. NO OUTCOME AT THE MOMENT. 2
THEY STOPPED PHONING ME. 1
THEY TOLD ME NOTHING. THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT I HAD TO TALK TO THE OFFICER THAT WAS ALL. 1
THEY TOOK ALL THE DETAILS. THEY TOLD ME THE INVESTIGATION WILL PROCEED. 1
THEY TOOK THE COMPLAINT IN A SERIOUS MANNER THEY SPOKE WITH THE OFFICERS CONCERNED 1
THEY TOOK THE OFFICER OFF THE CASE AND PUT SOMEONE ELSE ONTO IT. 1
THEY WILL RESPOND. 1
THEY WROTE A LETTER AND CAME TO SEE ME AT MY RESIDENCE, AFTER THE COMPLAINT WAS FILED. 2
THEY WROTE EVERYTHING DOWN AND IT WAS LOGGED. 1
THEY'RE INVESTIGATING IT NOW. 1
TWO OFFICERS CALLED TWO DAYS LATER. 1
UNFORTUNATELY, SHE SAID THAT WAS AS FAR AS THEY WERE WILLING TO TAKE IT. I'M NOW MAKING A COMPLAINT TO THE IPCC. 1
UNSUCCESSFUL. 1
VEY HAPPY. EVERYTHING HAS BEEN DEALT WITH. 1
WAS NOT FORMAL SO NO OUTCOME. 2
WASN'T TAKEN FURTHER. 1
WE HAD FINALLY MET FACE TO FACE SEVERAL DAYS AFTER THE INCIDENT, VERBALLY REASSURED ME, MADE ME FEEL A BIT SAFER BUT EXPLAINED WHY THEIR HANDS ARE TIED AND THERE WAS NOT MUCH THEY COULD DO. 2
WE HAVE CCTV PUT UP IN OUR AREA, AND THEY'VE PLAYED A VISIT TO THE FAMILY WHO HAVE BEEN CAUSING TROUBLE WHO SPECIFICALLY TARGETED US. 2
WE HAVE HAD NO RESPONSE YET. 1
WE'RE STILL IN THE PROCESS OF WRITING THE LETTER BECAUSE WE KEEP GETTING MORE INFORMATION TO PUT DOWN AT THE MOMENT. 2
DisclaimerPlease note that these frequencies are not weighted.
LocationMetropolitan Police Service User Satisfaction Survey, 2005/06-2016/17