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Variable

UK Data Service variable record for:

Workplace Employee Relations Survey, 2011

Variable Details

Variablekhowmox1
LabelTwo main methods for monitoring the quality of the work undertaken?
Question text What are the two main methods used to monitor the quality of the work undertaken at this workplace? Response 1
Responses
-9 Refusal 3
-8 Don't know 3
-6 Multi-coded 0
-2 Schedule not applicable 0
-1 Item not applicable 19
1 managers/supervisors monitor quality 1916
2 inspectors in a separate department/section monitor quality 128
3 individual employees monitor quality 112
4 keep records on level of faults, complaints, customer feedba 171
5 customer surveys 134
6 external auditing, e.g. third party inspections, mystery sho 178
7 some other way (please specify) 10
8 none, quality not monitored 6
DisclaimerPlease note that these frequencies are not weighted.
LocationWorkplace Employee Relations Survey, 2011
Interviewer InstructionsSHOW CARD K11. 1) Managers Managers/supervisors monitor quality 2) Inspector Inspectors in a separate department/section monitor quality 3) Invidual Individual employees monitor quality 4) Records Keep records on level of faults, complaints, customer feedback 5) Surveys Customer surveys 6) External External auditing, e.g. third party inspections, mystery shoppers 7) Other Some other way (please specify KHOWMOTH) 8) NONE None, quality not monitored CODE TWO ONLY.
UniverseWorkplaces in Great Britain with five or more employees, excluding workplaces in agriculture, forestry, fishing, and mining and quarrying.;Establishments;Trade union officers;Employees;Managers;National
SamplingOne-stage stratified or systematic random sample; Multi-stage stratified random sample;See documentation for further details.
Study TypeRepeated cross-sectional study
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