This site uses cookies

Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.

For more detailed information please check our Cookie notice.

Necessary cookies

Necessary cookies enable core functionality. This website cannot function properly without these cookies.

Cookies that measure website use

If you provide permission, we will use Google Analytics to measure how you use the website so we can improve it based on our understanding of user needs. Google Analytics sets cookies that store anonymised information about how you got to the site, the pages you visit, how long you spend on each page and what you click on while you're visiting the site.

 

Variable

UK Data Service variable record for:

Workplace Employee Relations Survey, 2011

Variable Details

Variablekhowmox2
LabelTwo main methods for monitoring the quality of the work undertaken?
Question text What are the two main methods used to monitor the quality of the work undertaken at this workplace? Response 2
Responses
-9 Refusal 0
-8 Don't know 0
-6 Multi-coded 0
-2 Schedule not applicable 0
-1 Item not applicable 226
1 managers/supervisors monitor quality 253
2 inspectors in a separate department/section monitor quality 325
3 individual employees monitor quality 459
4 keep records on level of faults, complaints, customer feedba 568
5 customer surveys 332
6 external auditing, e.g. third party inspections, mystery sho 469
7 some other way (please specify) 48
8 none, quality not monitored 0
DisclaimerPlease note that these frequencies are not weighted.
LocationWorkplace Employee Relations Survey, 2011
Interviewer InstructionsSHOW CARD K11. 1) Managers Managers/supervisors monitor quality 2) Inspector Inspectors in a separate department/section monitor quality 3) Invidual Individual employees monitor quality 4) Records Keep records on level of faults, complaints, customer feedback 5) Surveys Customer surveys 6) External External auditing, e.g. third party inspections, mystery shoppers 7) Other Some other way (please specify KHOWMOTH) 8) NONE None, quality not monitored CODE TWO ONLY.
UniverseWorkplaces in Great Britain with five or more employees, excluding workplaces in agriculture, forestry, fishing, and mining and quarrying.;Establishments;Trade union officers;Employees;Managers;National
SamplingOne-stage stratified or systematic random sample; Multi-stage stratified random sample;See documentation for further details.
Study TypeRepeated cross-sectional study
UKRI logo

Funded by UKRI through the ESRC with contributions from our partners.

© 2025 UK Data Service
We are supported by the University of Essex, University of Manchester, Jisc, UCL and University of Edinburgh. We are funded by UKRI through the Economic and Social Research Council.