This site uses cookies

Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.

For more detailed information please check our Cookie notice.

Necessary cookies

Necessary cookies enable core functionality. This website cannot function properly without these cookies.

Cookies that measure website use

If you provide permission, we will use Google Analytics to measure how you use the website so we can improve it based on our understanding of user needs. Google Analytics sets cookies that store anonymised information about how you got to the site, the pages you visit, how long you spend on each page and what you click on while you're visiting the site.

 

Variable

UK Data Service variable record for:

Opinions and Lifestyle Survey, Internet Access Module, January, February and April, 2017

Variable Details

VariableMAZ_28M1
LabelWhat problems were encountered when buying/ordering goods/services over the internet? (last 12 months)
Question text In the last 12 months did you encounter any of the following problems when buying or ordering goods or services over the internet?
Responses
-7 269
1 Technical failure of website 497
2 Difficulties in finding information 41
3 Speed of delivery slower than indicated 218
4 Final costs higher than indicated 31
5 Wrong or damaged goods/services delivered 97
6 Problems with fraud encountered 22
7 Complaints and redress were difficult or no satisfactory res 17
8 Foreign retailer did not sell in the UK 5
9 Other problems 18
10 I have not encountered any problem 814
98 Refusal 40
99 Don't Know 0
Sysmiss 507
DisclaimerPlease note that these frequencies are not weighted.
LocationOpinions and Lifestyle Survey, Internet Access Module, January, February and April, 2017
Interviewer InstructionsSHOWCARD AZ12 Code all that apply
UniverseLocation of units of observation:National;Population:Adults, aged 16 or over, living in private households in Great Britain.
SamplingMulti-stage stratified random sample
Study TypeRepeated cross-sectional study;monthly (up to year 2000), eight cycles per year (up to April 2005), monthly thereafter. From April 2014, reverted back to eight cycles per year.
UKRI logo

Funded by UKRI through the ESRC with contributions from our partners.

© 2025 UK Data Service
We are supported by the University of Essex, University of Manchester, Jisc, UCL and University of Edinburgh. We are funded by UKRI through the Economic and Social Research Council.