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Variable

UK Data Service variable record for:

Opinions and Lifestyle Survey, Internet Access Module, January, February and April, 2017

Variable Details

VariableMAZ_28M2
LabelWhat problems were encountered when buying/ordering goods/services over the internet? (last 12 months)
Question text In the last 12 months did you encounter any of the following problems when buying or ordering goods or services over the internet?
Responses
1 Technical failure of website 5
2 Difficulties in finding information 115
3 Speed of delivery slower than indicated 201
4 Final costs higher than indicated 39
5 Wrong or damaged goods/services delivered 110
6 Problems with fraud encountered 28
7 Complaints and redress were difficult or no satisfactory res 17
8 Foreign retailer did not sell in the UK 14
9 Other problems 11
10 I have not encountered any problem 0
98 Refusal 0
99 Don't Know 0
Sysmiss 2036
DisclaimerPlease note that these frequencies are not weighted.
LocationOpinions and Lifestyle Survey, Internet Access Module, January, February and April, 2017
Interviewer InstructionsSHOWCARD AZ12 Code all that apply
UniverseLocation of units of observation:National;Population:Adults, aged 16 or over, living in private households in Great Britain.
SamplingMulti-stage stratified random sample
Study TypeRepeated cross-sectional study;monthly (up to year 2000), eight cycles per year (up to April 2005), monthly thereafter. From April 2014, reverted back to eight cycles per year.
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