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Variable

UK Data Service variable record for:

Opinions and Lifestyle Survey, Internet Access Module, January, February and April, 2017

Variable Details

VariableMAZ_28M3
LabelWhat problems were encountered when buying/ordering goods/services over the internet? (last 12 months)
Question text In the last 12 months did you encounter any of the following problems when buying or ordering goods or services over the internet?
Responses
1 Technical failure of website 0
2 Difficulties in finding information 2
3 Speed of delivery slower than indicated 70
4 Final costs higher than indicated 58
5 Wrong or damaged goods/services delivered 76
6 Problems with fraud encountered 23
7 Complaints and redress were difficult or no satisfactory res 29
8 Foreign retailer did not sell in the UK 17
9 Other problems 10
10 I have not encountered any problem 0
98 Refusal 0
99 Don't Know 0
Sysmiss 2291
DisclaimerPlease note that these frequencies are not weighted.
LocationOpinions and Lifestyle Survey, Internet Access Module, January, February and April, 2017
Interviewer InstructionsSHOWCARD AZ12 Code all that apply
UniverseLocation of units of observation:National;Population:Adults, aged 16 or over, living in private households in Great Britain.
SamplingMulti-stage stratified random sample
Study TypeRepeated cross-sectional study;monthly (up to year 2000), eight cycles per year (up to April 2005), monthly thereafter. From April 2014, reverted back to eight cycles per year.
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